Shipping and Return Policy

Effective Date: 30 August 2024

Welcome to CM Xtensions! Below is our comprehensive Shipping and Return Policy, designed to provide you with clear and concise information about how we handle shipping and returns.

1. Shipping Policy
1.1 Shipping Methods and Costs:
● We offer various shipping methods, including home delivery, pick-up at designated locations, and pick-up by appointment.
● Delivery Companies: We partner with reliable carriers such as PostNL, Bpost, and DPD.
● Shipping Costs: Calculated at checkout based on your location and the selected shipping method.

1.2 Processing Time:
● Orders are typically processed within 1-2 business days from the date of purchase. Delivery times vary based on your location and selected shipping method, with estimates provided at checkout.

1.3 Order Tracking:
● You will receive a confirmation email with tracking information once your order has shipped.

1.4 Shipping Delays:
● Estimated Delivery Times:
○ PostNL: Benelux (3-5 workdays), International (5-7 workdays)
○ Bpost: Benelux (3-5 workdays), International (7-10 workdays)
○ DPD: Benelux (3-5 workdays), International (5-7 workdays)
● Delays may occur due to factors beyond our control, such as carrier delays or adverse weather conditions.

1.5 Delivery Issues:
We are not responsible for delays or issues caused by the carrier or incorrect delivery information provided by you. Please contact us immediately if you experience any delivery problems.

2. Return Policy
2.1 Return Eligibility:
● Non-Refundable Items: Due to hygiene regulations, we cannot accept returns or offer refunds for hair bundles. All sales are final.
● Return for Errors: Returns are only accepted if there was an error on our part, such as sending the wrong item or a defective product. Contact us within 14 days of receiving your order to arrange an exchange.

2.2 Return Process:
● Initiate a Return: Contact us at support@cmxtensions.com with your order number and a description of the issue.
● Return Instructions: If approved, we will provide instructions for returning the item. The product must be unused, with all original packaging, labels, and tags intact.

2.3 Refunds:
● No Refunds: All sales are final.
● No Warranty: We do not offer warranties or guarantees on our products. Proper care and maintenance are essential for the longevity of your extensions